Shipping Policy - Premium Digital Experience
Premium digital templates for smarter planning
Get 10% OFF with code WELCOME10
Sign up to claim your Free Template now

Legal

Shipping Policy

Last updated August 15, 2026

Zentellect sells digital templates and planning resources. No physical shipping is required for standard product purchases.

Digital Delivery

After successful payment, your order is fulfilled electronically. Download access is typically available immediately through your customer account and/or the email address used at checkout.

How You Receive Your Files

Depending on the product, access may be provided through:

  • Instant download links in your order confirmation.
  • Access from the My Orders section in your customer account.
  • Email delivery for specific file formats or updates when applicable.

File Formats

Product pages list supported formats such as spreadsheet templates, printable planners, or other digital file types. Please review the product details before purchase to ensure compatibility with your device and software.

Delivery Issues

If you do not receive access within a reasonable time after payment, please check your spam folder and account order history. If the issue continues, contact us with your order number and we will help restore access.

International Customers

Because products are delivered digitally, customers worldwide can purchase and download templates without physical shipping fees or customs delays.

Product Updates

Some purchases may include lifetime access to updates when explicitly stated on the product page. Update availability varies by product and is not guaranteed for every listing unless mentioned.

Need Help?

Visit our Contact page if you need assistance accessing your download.