Because Zentellect sells digital templates and instant-download products, refund eligibility depends on whether the files have been accessed or downloaded.
Overview
We want you to be confident in your purchase. If a product does not work as described or you experience a technical issue we cannot resolve, we will review your request and work toward a fair outcome.
Eligible Refund Requests
Refunds may be considered when:
- You were charged more than once for the same order.
- The downloaded file is corrupted, inaccessible, or materially different from the product description.
- A technical issue on our side prevents delivery of the purchased files.
- You contact us within 7 days of purchase and have not successfully downloaded the product.
Non-Refundable Situations
Refunds are generally not provided when:
- The digital product has already been downloaded or accessed.
- The issue is caused by incompatible software, device limitations, or user error outside our control.
- You simply changed your mind after receiving a working digital product.
- A coupon, bundle, or promotional offer terms exclude refunds.
How to Request a Refund
To request a review, contact us through the Contact page with your order number, purchase email, and a brief description of the issue. Screenshots or error details help us resolve requests faster.
Processing Time
Approved refunds are processed to the original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days for the amount to appear in your account.
Chargebacks
If you believe there is a billing problem, please contact us before initiating a chargeback so we can investigate and resolve the issue directly.
Questions
For refund-related questions, reach out through our Contact page.